/* ОБРΛЗ · Feedback Premium v5.0 · complete standalone visual system */
:root {
  --wine:#742e35; --wine-deep:#512128; --wine-active:#8b3942;
  --ink:#252124; --muted:#77706e; --cream:#f7f3ee;
  --paper:#fffdfa; --line:#e7d9d1; --rose:#f1e6df;
  --success:#316749; --shadow:0 15px 36px rgba(70,37,37,.055);
}
*,*::before,*::after{box-sizing:border-box}
html{min-width:320px;scroll-behavior:smooth}
body{margin:0;color:var(--ink);background:var(--cream);font-family:Arial,Helvetica,sans-serif;-webkit-font-smoothing:antialiased}
img,svg{display:block;max-width:100%}
a{color:inherit}
button,input,textarea{font:inherit}
button{cursor:pointer}
[hidden]{display:none!important}
:focus-visible{outline:3px solid #a95b64;outline-offset:3px}
.sr-only{position:absolute;clip:rect(0,0,0,0);width:1px;height:1px;overflow:hidden;white-space:nowrap}
.wrap{width:min(100% - 42px,680px);margin-inline:auto}
.wrap-wide{width:min(100% - 56px,1190px);margin-inline:auto}
.svg-icon{width:24px;height:24px;flex-shrink:0}
.eyebrow{margin:0 0 12px;color:var(--wine);font-size:11px;font-weight:700;letter-spacing:.24em;line-height:1.5}
.display-title,.landing-info h2,.hero h1{font-family:Arial,Helvetica,sans-serif;font-style:normal;font-weight:450;letter-spacing:-.048em}
.display-title em,.landing-info h2 em,.hero h1 em{font-style:normal;font-weight:inherit}
.wordmark{display:inline-flex;align-items:center;flex-direction:column;gap:3px;flex-shrink:0;text-decoration:none}
.wordmark__title{font-size:38px;font-weight:400;letter-spacing:.23em;line-height:1.2;padding-left:.23em;white-space:nowrap}
.wordmark__subtitle{font-size:8px;font-weight:700;letter-spacing:.38em;padding-left:.38em;white-space:nowrap}
.wordmark--dark{color:var(--wine)}.wordmark--light{color:#fff}
.button{display:inline-flex;align-items:center;justify-content:center;gap:15px;min-height:57px;padding:15px 22px;background:var(--wine);border:1px solid var(--wine);border-radius:11px;color:#fff;font-size:15px;font-weight:700;text-align:center;text-decoration:none;transition:transform .2s,background .2s,box-shadow .2s}
.button:hover{transform:translateY(-2px);background:var(--wine-active);box-shadow:0 10px 25px rgba(79,25,31,.16)}
.button:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}
.button--full{display:flex;width:100%;justify-content:center;margin-top:27px}
.button .svg-icon{width:20px;height:20px}
/* Landing: horizontal image for large screens; purpose-made portrait for mobile */
.page-landing{background:#f3ede6}
.landing{width:100%;overflow:hidden}
.hero{min-height:590px;position:relative;isolation:isolate;overflow:hidden;color:#fff;background:#241215}
.hero__picture,.hero__shade{position:absolute;inset:0;z-index:-1}
.hero__picture img{width:100%;height:100%;object-fit:cover;object-position:center 48%;filter:saturate(.91) contrast(1.06)}
.hero__shade{background:linear-gradient(90deg,rgba(22,9,12,.93) 0%,rgba(30,11,15,.76) 27%,rgba(32,13,15,.28) 61%,rgba(26,11,14,.1) 100%),linear-gradient(0deg,rgba(29,9,14,.67) 0%,transparent 60%)}
.hero__content{min-height:590px;display:flex;flex-direction:column;padding:27px 0 50px}
.hero__top{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}
.hero__top .wordmark__title{font-size:47px}
.hero__top .wordmark__subtitle{font-size:10px}
.hero__top-caption{padding-top:9px;color:#f5e4e0;font-size:11px;font-weight:700;letter-spacing:.25em}
.hero__main{max-width:650px;margin-top:auto}
.eyebrow--light{color:#f1d9d1;margin-bottom:19px}
.hero h1{margin:0 0 19px;font-size:clamp(48px,5.7vw,76px);line-height:1.06;text-wrap:balance}
.hero__lead{max-width:450px;margin:0 0 24px;font-size:16px;line-height:1.6;color:#f4e6e1}
.button--hero{min-height:62px;min-width:270px;justify-content:space-between;padding:10px 12px 10px 21px;border-color:#dfaaa5;box-shadow:0 12px 32px rgba(17,6,8,.28);background:linear-gradient(125deg,#742e35,#903941)}
.button__arrow{width:39px;height:39px;display:grid;place-items:center;border-radius:9px;background:#ffffff20}
.hero__meta{display:flex;align-items:center;gap:7px;margin:16px 0 0;color:#eee0da;font-size:12px}
.hero__meta .svg-icon{width:15px;height:15px;border:1px solid #e0c0ba;border-radius:50%;padding:2px}
.landing-info{padding:36px 0 39px;background:var(--cream)}
.landing-info__heading{display:flex;align-items:end;justify-content:space-between;gap:36px}
.landing-info h2{font-size:clamp(32px,4vw,49px);line-height:1.08;margin:0}
.landing-info__heading>p{max-width:355px;margin:0 0 4px;font-size:14px;line-height:1.65;color:var(--muted)}
.features{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-top:25px}
.feature{min-height:137px;padding:19px 23px;border:1px solid var(--line);border-radius:13px;background:#fffdfa;box-shadow:var(--shadow)}
.feature__icon{width:42px;height:42px;display:grid;place-items:center;border:1px solid #e9cec6;border-radius:50%;background:#fcf6f2;color:var(--wine)}
.feature__icon .svg-icon{width:22px;height:22px}
.feature h3{margin:14px 0 6px;font-size:15px}
.feature p{margin:0;color:var(--muted);font-size:12px;line-height:1.55}
/* Consistent flow pages */
.flow-page{min-height:100svh;display:flex;flex-direction:column;background:radial-gradient(ellipse 500px 400px at 96% 99%,#f0e5dc,transparent 83%),var(--cream);overflow:hidden}
.step-header{height:103px;display:grid;grid-template-columns:1fr auto 1fr;gap:12px;align-items:center}
.step-header .wordmark__title{font-size:35px}
.step-header .wordmark__subtitle{font-size:7px}
.back-link{width:43px;height:43px;display:grid;place-items:center;background:#fffaf7;color:var(--wine);border:1px solid #e9d9d1;border-radius:50%;text-decoration:none;transition:background .2s}
.back-link:hover{background:#eee1da}.back-link .svg-icon{width:21px;height:21px}
.step-header__count{justify-self:end;font-weight:700;color:var(--wine);font-size:13px;letter-spacing:.09em;white-space:nowrap}
.step-header__count span{color:#93847d;font-weight:400}
.flow-content{position:relative;padding:4px 0 52px;z-index:1}
.progress{height:4px;margin:0 0 32px;overflow:hidden;background:#e9dcd4;border-radius:6px}
.progress>span{display:block;height:100%;background:var(--wine);border-radius:6px}
.flow-content>.eyebrow{margin-bottom:13px}
.display-title{margin:0 0 14px;font-size:clamp(35px,5.6vw,52px);line-height:1.08;text-wrap:balance}
.flow-lead{margin:0 0 25px;max-width:520px;font-size:15px;line-height:1.65;color:var(--muted)}
.site-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:auto;padding:18px 0 25px;border-top:1px solid #e8ddd5;font-size:10px;font-weight:600;letter-spacing:.18em;color:#877b76}
.site-footer__brand{font-size:14px;letter-spacing:.21em;color:var(--wine);text-decoration:none}
/* Zone cards: big contextual photos + meaningful themed pictograms */
.zone-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.zone-card{position:relative;min-width:0;min-height:178px;aspect-ratio:1.62;isolation:isolate;overflow:hidden;border-radius:15px;background:#39252a;color:#fff;text-decoration:none;box-shadow:0 12px 28px rgba(58,35,35,.11);transition:transform .2s,box-shadow .2s}
.zone-card:hover{transform:translateY(-3px);box-shadow:0 16px 36px rgba(58,35,35,.18)}
.zone-card>img,.zone-card__shade{position:absolute;inset:0;width:100%;height:100%;z-index:-1}
.zone-card>img{object-fit:cover;transition:transform .35s}
.zone-card:hover>img{transform:scale(1.05)}
.zone-card__shade{background:linear-gradient(180deg,transparent 16%,rgba(16,8,11,.12) 42%,rgba(15,7,10,.87) 100%)}
.zone-card__bottom{position:absolute;bottom:13px;left:16px;right:12px;display:flex;align-items:center;gap:9px}
.zone-card__symbol{display:grid;place-items:center;color:#fff}
.zone-card__symbol .svg-icon{width:29px;height:29px;stroke-width:1.8}
.zone-card__title{min-width:0;flex:1;font-size:15px;line-height:1.15;font-weight:700;text-shadow:0 1px 10px #0008}
.zone-card__arrow{width:28px;height:28px;flex:0 0 28px;display:grid;place-items:center;border-radius:50%;border:1px solid #ffffffaa;background:#2c151550}
.zone-card__arrow .svg-icon{width:16px;height:16px}
.flow-note{margin:16px 2px 0;font-size:13px;color:var(--muted);line-height:1.5}
/* Issue choice list */
.issue-list{border:0;margin:0;padding:0;min-width:0;display:flex;flex-direction:column;gap:11px}
.issue-option{display:flex;gap:14px;align-items:center;min-height:67px;padding:11px 16px;border:1px solid var(--line);border-radius:11px;background:#fffcfa;cursor:pointer;transition:background .15s,border-color .15s,transform .15s}
.issue-option:hover{border-color:#cfa8a0;transform:translateX(2px)}
.issue-option:has(input:checked){border:1.5px solid var(--wine);background:#f7eae6}
.issue-option:has(input:focus-visible){outline:3px solid #b46c71;outline-offset:2px}
.issue-option>input{position:absolute;opacity:0;width:1px;height:1px;pointer-events:none}
.issue-option__graphic{color:var(--wine);width:37px;flex:0 0 37px;display:grid;place-items:center}
.issue-option__graphic .svg-icon{width:26px;height:26px}
.issue-option__text{flex:1;font-size:15px;font-weight:500;line-height:1.35}
.issue-option__check{position:relative;width:20px;height:20px;flex:0 0 20px;border-radius:50%;border:1.5px solid #ccb5ad}
.issue-option input:checked~.issue-option__check{background:var(--wine);border-color:var(--wine)}
.issue-option input:checked~.issue-option__check:after{content:"";position:absolute;inset:6px;background:#fff;border-radius:50%}
.issue-submit{margin-top:30px}
.notice{background:var(--rose);border-radius:10px;padding:16px;margin:12px 0;color:var(--wine)}
/* Description and photo upload */
.selection-preview{min-height:75px;display:flex;align-items:center;gap:12px;margin-bottom:9px;padding:8px 12px;background:#f0e6e0;border-radius:12px}
.selection-preview>img{flex:0 0 63px;width:63px;height:57px;object-fit:cover;border-radius:8px}
.selection-preview__issue-icon{flex:0 0 45px;display:grid;place-items:center;color:var(--wine)}
.selection-preview__issue-icon .svg-icon{width:29px;height:29px}
.selection-preview__text{flex:1;display:flex;flex-direction:column;min-width:0;gap:5px}
.selection-preview__text small{color:#7c6b67;font-size:12px}
.selection-preview__text strong{font-size:15px;font-weight:700;line-height:1.35}
.selection-preview>a{color:var(--wine);font-size:12px;font-weight:700;text-underline-offset:3px}
.selection-preview--slim{margin-bottom:25px;min-height:67px}
.field{margin-bottom:19px;position:relative}
.field>label{display:block;margin-bottom:9px;font-size:14px;line-height:1.4;font-weight:700}
.field>label span[aria-hidden]{color:var(--wine)}
.field__optional{color:var(--muted);font-weight:400}
.field>input:not([type=hidden]),.field>textarea,.phone-control{display:block;width:100%;min-height:51px;border:1px solid #dccdc6;border-radius:10px;background:#fffcfa;color:var(--ink);font-size:15px;transition:border-color .15s,box-shadow .15s}
.field>input:not([type=hidden]),.field>textarea{padding:13px 15px}
.field>textarea{resize:vertical;min-height:118px;padding-bottom:27px;line-height:1.6}
.field input::placeholder,.field textarea::placeholder{color:#aba09b}
.field>input:focus,.field>textarea:focus,.phone-control:focus-within{border-color:var(--wine);outline:none;box-shadow:0 0 0 3px rgba(116,46,53,.1)}
.counter{position:absolute;right:12px;bottom:9px;color:#988e89;font-size:11px;pointer-events:none}
.upload-zone{min-height:145px;padding:18px;border:1.5px dashed #d9b9ae;border-radius:12px;background:linear-gradient(120deg,#fefbf8,#f3e9e3);color:var(--wine);display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;gap:8px;cursor:pointer;overflow:hidden;transition:background .2s,border-color .2s}
.field>label.upload-zone{display:flex;font-weight:400;margin:0}
.upload-zone:hover,.upload-zone.is-dragover{background:#f6e9e4;border-color:var(--wine)}
.upload-zone:focus-within{outline:3px solid #a95b64;outline-offset:2px}
.upload-input{position:absolute;width:1px;height:1px;opacity:0}
.upload-zone__icon{width:48px;height:48px;border-radius:50%;border:1px solid #e2c4ba;background:#fff8f5;display:grid;place-items:center}
.upload-zone__icon .svg-icon{width:26px;height:26px}
.upload-zone__title{color:var(--ink);font-size:14px;font-weight:700;overflow-wrap:anywhere}
.upload-zone__hint{color:var(--muted);font-size:12px}
.upload-zone__preview{width:auto;max-height:190px;border-radius:8px;object-fit:contain}
.upload-zone.has-file .upload-zone__icon{display:none}
.contact-heading{margin:26px 0 17px}
.contact-heading h2{margin:0 0 5px;font-size:15px}
.contact-heading h2 span{font-weight:400;color:var(--muted)}
.contact-heading p{margin:0;color:var(--muted);font-size:13px}
.phone-control{display:flex;align-items:center;overflow:hidden}
.phone-control__prefix{padding:0 12px 0 16px;font-size:16px;font-weight:700;color:var(--wine);white-space:nowrap;border-right:1px solid #e4d3ca}
.phone-control input{min-width:0;flex:1;height:49px;border:0!important;outline:0!important;box-shadow:none!important;padding:12px 14px;background:transparent;color:var(--ink);font-size:15px;letter-spacing:.055em}
.field-hint{margin:7px 0 0;color:#857773;font-size:11px;line-height:1.45}
.form-error{margin:13px 0;padding:13px;background:#fae6e3;color:#8c2630;border-radius:9px;font-size:13px}
.button--send{margin-top:26px}
/* Thank-you */
.flow-page--success{background:radial-gradient(ellipse at 50% 23%,#fffefc,var(--cream) 70%)}
.success-header{height:112px;display:flex;justify-content:center;align-items:center}
.success-header .wordmark__title{font-size:40px}
.success-content{max-width:520px;text-align:center;padding:23px 0 60px}
.success-icon{width:100px;height:100px;display:grid;place-items:center;margin:0 auto 26px;background:#e7eee6;color:var(--success);border-radius:50%}
.success-icon .svg-icon{width:53px;height:53px;stroke-width:2.2}
.success-content .display-title{margin-bottom:15px;font-size:clamp(40px,6vw,53px)}
.success-lead{max-width:410px;margin:0 auto 26px;text-align:center}
.ticket-card{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#f0e6e0;border-radius:12px;padding:18px 19px 18px 24px;text-align:left}
.ticket-card>div{display:flex;flex-direction:column;gap:5px}
.ticket-card>div span{color:#7c6f69;font-size:12px}
.ticket-card strong{font-size:25px;letter-spacing:.04em;color:var(--wine)}
.copy-button{padding:10px;background:#fff9f4;border:1px solid #ead8cf;border-radius:10px;color:var(--wine)}
.copy-button .svg-icon{width:23px;height:23px}
.copy-status{display:block;min-height:18px;margin-top:7px;font-size:12px;color:var(--success)}
.timeline{text-align:left;margin:23px 0 30px}
.timeline h2{margin:0 0 21px;font-size:18px}
.timeline ol{padding:0 0 0 30px;margin:0;list-style:none;border-left:1px solid #dbbcb5}
.timeline li{position:relative;display:flex;flex-direction:column;gap:6px;padding:0 0 24px 8px;font-size:13px}
.timeline li:last-child{padding-bottom:0}
.timeline li:before{content:"";position:absolute;left:-39px;top:1px;width:17px;height:17px;border:1px solid #bc8d83;border-radius:50%;background:#f8f0eb}
.timeline li.timeline__done:before{background:var(--wine);border-color:var(--wine)}
.timeline li.timeline__done:after{content:"✓";position:absolute;left:-36px;top:1px;color:#fff;font-size:11px}
.timeline li strong{font-size:13px}
.timeline li span{color:var(--muted);line-height:1.5;font-size:12px}
.text-link{display:inline-block;margin-top:19px;color:var(--wine);font-size:13px;font-weight:700;text-decoration:none}
.text-link:hover{text-decoration:underline}
@media(max-width:700px){
  .wrap-wide{width:calc(100% - 36px)}
  .wrap{width:calc(100% - 36px)}
  .hero,.hero__content{min-height:690px;min-height:94svh}
  .hero__picture img{object-position:54% 50%}
  .hero__shade{background:linear-gradient(0deg,rgba(22,8,12,.95) 0%,rgba(22,8,12,.81) 27%,rgba(22,8,12,.28) 63%,rgba(22,8,12,.1) 100%)}
  .hero__content{padding:27px 0 56px}
  .hero__top .wordmark__title{font-size:36px}
  .hero__top .wordmark__subtitle{font-size:8px}
  .hero__top-caption{font-size:8px;letter-spacing:.1em;white-space:nowrap;padding-top:12px}
  .hero__main{max-width:560px}
  .hero h1{font-size:clamp(39px,10vw,59px);line-height:1.08;overflow-wrap:anywhere}
  .hero__lead{font-size:14px;line-height:1.6;max-width:350px}
  .button--hero{min-width:0;width:100%;max-width:380px}
  .landing-info{position:relative;margin-top:-22px;padding:34px 19px 31px;border-radius:22px 22px 0 0;width:100%}
  .landing-info__heading{display:block}
  .landing-info h2{font-size:clamp(29px,7vw,40px)}
  .landing-info__heading>p{margin:12px 0 0;max-width:450px;font-size:12px}
  .features{gap:8px;margin-top:23px}
  .feature{min-height:136px;padding:13px 10px}
  .feature__icon{width:36px;height:36px}
  .feature__icon .svg-icon{width:20px;height:20px}
  .feature h3{font-size:13px;margin:11px 0 5px}
  .feature p{font-size:10px;line-height:1.45}
  .step-header{height:79px}
  .step-header .wordmark__title{font-size:29px}
  .step-header .wordmark__subtitle{font-size:6px}
  .flow-content{padding-bottom:36px}
  .progress{margin-bottom:27px}
  .display-title{font-size:clamp(33px,8.3vw,46px)}
  .flow-lead{font-size:13px;margin-bottom:23px}
  .zone-grid{gap:10px}
  .zone-card{aspect-ratio:.98;min-height:154px;border-radius:12px}
  .zone-card__bottom{bottom:11px;left:10px;right:8px;gap:6px;flex-wrap:wrap}
  .zone-card__symbol .svg-icon{width:22px;height:22px}
  .zone-card__title{font-size:12px;line-height:1.15}
  .zone-card__arrow{width:24px;height:24px;flex-basis:24px}
  .zone-card__arrow .svg-icon{width:13px;height:13px}
  .issue-option{min-height:62px}
  .issue-option__text{font-size:14px}
  .field>input:not([type=hidden]),.field>textarea{font-size:14px}
  .selection-preview__text strong{font-size:13px}
  .site-footer{font-size:8px;letter-spacing:.11em}
  .success-header{height:90px}
  .success-header .wordmark__title{font-size:34px}
  .success-content{padding-top:15px;padding-bottom:46px}
  .success-icon{width:82px;height:82px}
  .success-icon .svg-icon{width:43px;height:43px}
}
@media(max-width:375px){
  .wrap,.wrap-wide{width:calc(100% - 28px)}
  .hero h1{font-size:37px}
  .hero__top .wordmark__title{font-size:31px}
  .zone-card{min-height:145px}
  .zone-card__title{font-size:11px}
  .zone-card__symbol .svg-icon{width:20px;height:20px}
  .zone-card__arrow{display:none}
  .site-footer{flex-direction:column;align-items:center;text-align:center}
}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*::before,*::after{animation:none!important;transition:none!important}}